Returns + Exchanges

At MadeRight, your satisfaction is our top priority. We're committed to ensuring that every custom-made piece we create is a perfect fit for your home and lifestyle. However, we understand that sometimes, things might not align as expected, and for that reason, we offer a generous return and exchange policy. Your comfort and happiness are our ultimate goals.

If you decide you’d like to RETURN your order within 14 days of delivery:

  • We’ll give you a full refund of the amount paid for your order, less the original paid shipping fee.
  • We’ll arrange and cover the pick up and return shipping.  

RETURNS initiated within 180 days of delivery:

  • Following the 14 Day Delivery period, Returns initiated day 15 up to day 180 from delivery will be refunded the full amount paid, less a 10% return processing fee and the original paid shipping fee.
  • We’ll arrange and cover the pick up and return shipping.  

MadeRight reserves the right to approve returns based on the condition of the piece(s). You will be asked to provide images of your order’s current condition prior to the arrangement of your return or exchange. Any alterations made to the furniture will automatically void the eligibility for return or exchange of your piece. 

If you decide you’d like to EXCHANGE your order within 14 days of delivery:

  • We'll give you a credit for the full amount paid (shipping fee not included) to be used towards placing a new order. 
  • We’ll arrange and cover the pick up and return shipping for your exchange. 

EXCHANGES initiated within 180 days of delivery:

  • Following the 14 Day Delivery period, exchanges initiated day 15 up to day 180 from delivery will be credited the full amount paid, less a 10% return processing fee and the original paid shipping fee to be used towards placing a new order.
  • We’ll arrange and cover the pick up and return shipping for your exchange. 


Limitations and Specifics:

Our return policy allows for a single return or exchange per household, encompassing all items from one order.

We allow a window of 10 business days to complete your return and provide the necessary details and photos once a return or exchange has been initiated with our team.

Items shipped to Alaska and Hawaii are considered final sale and cannot be returned.

Be aware that all exchanges are subject to the current list price, with potential additional shipping fees.

Once an exchange order is placed, it becomes non-cancellable and non-returnable.

MadeRight reserves the right to approve returns based on the condition of the piece(s). Any alterations made to the furniture or damage sustained post delivery will automatically void the eligibility for return or exchange of your piece. 

Ready to RETURN or EXCHANGE your order? Email us at help@maderightca.com with your order number, or go ahead and respond to your order confirmation email.